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Quavo's Dispute Resolution Experts can work some or all back office dispute functions instead of client personnel
Benefits of using this Addon
Individual assignments can be worked by Quavo experts, requiring less overhead, training and expertise needed on the client's team.
What does it replace?
This may replace a currently outsourced operation or a backlogged current back office team.
What phase is this recommended in?
This is recommended in the initial phase.
How long from phase kickoff can this be implemented?
This can be implemented immediately as part of the initial release phase.
Overview
DRE is your ultimate outsourcing solution, staffed with seasoned fraud and dispute analysts. While you dedicate your attention to frontline calls, the DRE team handles all the essential casework behind the scenes. DRE is an ideal service for issuers who are tired of limited and expensive vendor services that provide poor visibility into the back-office investigation. With our experts, you protect the account holder experience, while our investigators take care of the rest.
How It Works
The DRE team will manage and work the volume delegated to them in QFD. DRE follows your best practices, thresholds, and guidelines to ensure the team is meeting your needs. DRE leaders will host regular recurring meetings to discuss trends, opportunities, and celebrate wins. Transparency and flexibility are two core pillars upheld by our experts.
Benefits
Reduce Outsourcing Costs
Replace expensive, unmanageable, and inconvenient vendors with DRE. Our expertise is powered by QFD’s end-to-end fraud and disputes automated workflow to consistently and effectively resolve claims.
Complete Access to Information
All parties can communicate and access data via our robust QFD automated dispute management software. With DRE, you have visibility to all case information from intake to recovery.
Scalable to Your Business Needs
If you want to add more expertise to your team, are in the process of building a team, or want to outsource your entire back-office, our experts can manage as little or as much of the process as you need.
Assured Compliance
The DRE team upholds Reg E, Reg Z, Nacha, CFPB, and card association rules by using QFD. This SaaS platform has regulatory timeframes and language requirements built-in, allowing your risk and compliance team to focus on more pressing issues.
Leverage Our Experts
We’ve spent years developing a team of experts and streamlining processes to create the most effective fraud and disputes human intelligence service to date. Trust Quavo’s DRE team. We live and breathe fraud and disputes, so you don’t have to.
Responsibilities
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What does a timeline look like for implementing this addon?
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How is pricing determined?
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What success criteria should be met prior to going live?
Success Criteria
Work should route cleanly between both organizations for all workbaskets in the system. There should be clearly defined expectations of work responsibility, volumes, escalations, approvals, etc.
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Best Practices
Close coordination between the client and Quavo is important as the system goes live to make sure all work is being completed by one party or the other.