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For a Timeshare Transaction, both:
- The cancellation date
- The date the contract was received by the Cardholder, if applicable
For a Guaranteed Reservation, the Merchant processed a No-Show Transaction, the date of the expected services, and one of the following:
- The Cardholder properly cancelled the Guaranteed Reservation
- The Cardholder attempted to cancel within 24 hours of delivery of the reservation confirmation
- The Merchant billed a No-Show Transaction for more than one day’s accommodation or rental
For all other Transactions, all of the following, as applicable:
- The date the merchandise or service was expected or received
- Whether the merchandise was received
- The date the merchandise or service was cancelled or returned
- The name of the shipping company
- The invoice/tracking number
- The date the Merchant received the merchandise
- For returned merchandise, that the Cardholder attempted to resolve the dispute with the Merchant
- That the Merchant refused the return of merchandise, refused to provide a return merchandise authorization, or informed the Cardholder not to return the merchandise

Info

title	21.2 Mandate

The following, additional requirements have been added to comply with 21.2 mandates:

For a Timeshare Transaction OR a Guaranteed Reservation where the Cardholder properly cancelled or the Cardholder attempted to cancel within 24 hours of delivery of the reservation confirmation OR where the merchandise was not received:
- Details of the cancellation policy
For a Guaranteed Reservation
- Details of the cancellation policy
For a Guaranteed Reservation where the Cardholder properly cancelled or the Cardholder attempted to cancel within 24 hours of delivery of the reservation confirmation:
- Cancellation date
For a merchandise purchase where the merchandise was not received:
- Details of the cancellation policy

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