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Work Queue | ReviewNoAcquirerResponseReceived |
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Overview
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The Review No Acquirer Response Received assignment is generated when no Acquirer response is received by the set deadline. This assignment prompts the agent user to record the Acquirer's response by accessing an external system. This assignment is only used for alternate network transactions.
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How
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-To
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Step 1: Verify the acquirer's non-response in your firm's Association system of choice.
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Step 2: Return to QFD and click the Review No Acquirer Response Received button.
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Step 3: Respond to the question “Was a response received?" with
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a Yes or No.
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If a response was not received, select No.
Click the Apply button.
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Click the Process Actions button.
If a response was received, select Yes.
For Accepted Full:
Provide the Response Date.
Click the Apply button.
Click the Process Actions button.
For Accepted Partial:
Enter the Partial Amount Accepted.
Provide the Response Date.
Click the Apply button.
Click the Process Actions button.
For Decline:
Provide the Response Date.
Click the Apply button.
Click the Process Actions button.