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Action | Description |
|---|---|
| REVIEW | A Review Second Presentment assignment is generated and prompts a user to review the response and take appropriate action. |
| WRITEOFF | The dispute decision is set to "Write-Off" and the dispute is automatically resolved as paid. |
Review Second Presentment
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When full or partial liability is accepted, the user is prompted to process liability complete the Final Investigation Flow for the amount accepted.
When liability is declined or partially accepted, the user is prompted to provide additional details and pursue further options. In this case, the user will be prompted to either pursue the Final Chargeback or Good Faith.
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This primary flow is displayed when the SLA deadline (timeframe for proceeding to pre-arbitration) has passed and no further recovery options are available. The user will be prompted to take one of the following actions.
Once an action is taken, it is recorded in the Recovery Action History.
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