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We've put together interactive e-modules to support back-office training. The modules introduce claim resolution through QFD. Users will complete a short knowledge check or simulated tasks. Experience is the best teacher, after all!
We recommend completing all six modules in order. SCORM files can be downloaded here and uploaded to the firm's LMS.
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Module 1: Getting Started
Module 2: Actions
Module 3: Case Assets
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Module 5: Case Roll-up
Module 6: Case Tabs
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Module 7: Enhance Tasks
Module 8: Analyze Tasks
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Tasks