The purpose of this flow is to collect documentation that is required for claim fulfillment.  This is primarily used for manually ordering sales drafts.  The Customer Documentation flow that is called here handles the collection of necessary documents from account holdersInternal documents must be collected in the following scenarios.

• Check Claims - All check claims require that an image of the check be attached to the claim.

Referenced From

The Customer Documentation flow that is called here handles the collection of necessary documents from account holders.

References