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AuthorizationReviewTechnician

Description


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When at least one potential authorization posting match is found and requires user reviewit cannot be automatically associated with the authorization record, this assignment is generated to facilitate the review by a user.


DetailsOpening the assignment will display


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Review Postings

This primary flow action displays a list of posted transactions that

have posted since the authorization and allow the user to identify the matching record.

To process the assignment, the user MUST select a transaction then click Apply.  If no transactions are displayed, or if no match is identified, click Cancel and select one of the actions below.

While the authorization is pending, the following actions are available from the Other Actions menu:

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potential matches to the disputed authorization record.  

MatchingIteration

The user may select the posting that matches the authorization or select one of the following, alternate actions.

Still Pending

This alternate flow action is available from the Other Actions menu and will return the dispute to a pending status while it awaits additional postings.


SLA

Goal: 24hrs

Deadline: 24hrs

Work QueueAuthorizationReview
Work Group

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