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QFD supports the ability to check for merchant credits from various steps within the case life-cycle. Automated checks for merchant credit allow claims to be resolved before resorting to a chargebackprovides automated merchant credit check algorithms to support quick and automatic dispute resolution. This feature is available for ACH, BillPay, Card, and Zelle transactions. |
When checking for a credit, the system will evaluate credits posted to the account since the posting date of the disputed transaction and apply the Merchant Credit Matching logic to identify potential matches.
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When a merchant credit is identified, it can be applied to one, or more, disputes. If a credit is less than the disputed amount of the transaction, the user will be prompted to specify whether the credit resolves the dispute(s). If the credit does not fully resolve the dispute, further recovery actions may be pursued. Additionally, multiple credits can be selected and applied to a single dispute. If the amount of the merchant credit is greater than the amount of the dispute, the remaining, unused credit amount may be applied to other disputes. Depending on the resolution status of the dispute, one of the following account holder notifications will be generated.
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By default, the system will prevent merchant credit transactions from being over-utilized across multiple disputes. A message is displayed on the credit transaction indicating to the user that the credit has been fully or partially applied to other dispute(s). |
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