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| Drawio |
|---|
| border | false |
|---|
| viewerToolbar | true |
|---|
| |
|---|
| fitWindow | false |
|---|
| diagramName | WriteOff |
|---|
| simpleViewer | false |
|---|
| links | auto |
|---|
| tbstyle | top |
|---|
| lbox | true |
|---|
| diagramWidth | 642 |
|---|
| revision | 2 |
|---|
|
Configuration
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Configuration
Approvals
| Multiexcerpt include |
|---|
| MultiExcerptName | Approval Intro |
|---|
| PageWithExcerpt | Configuration |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
| Multiexcerpt include |
|---|
| MultiExcerptName | WriteOff Configuration |
|---|
| PageWithExcerpt | Configuration |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
Write Off Justifications Examples
| Applicable When | Justification Reason | Description |
|---|
| Always | Accountholder Satisfaction | Use when the agent writes off the dispute as a courtesy to the customer/member |
| Fraud | 60-day Rule | Use when the agent applies the 60-day rule to write off regulation-protected disputes that are otherwise stale dated |
| Fraud | True Fraud | Use when there are no recovery rights and through an investigation it was determined that the transaction activity truly is unauthorized |
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