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Version	Old Version 9	New Version Current
Changes made by	Kristafanie Somers	Jeanette Maack
Saved on	Nov 21, 2023	Jun 04, 2024

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Overview

We will write off this fraud claim and use it to show learners what actions intake users can take on a paid claim.

The instructions provided here include specific responses for freeform fields.

Resources

Fraud Questionnaire

Pay Stolen Claim

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How-To

Step 1: Answer “Which of the following would you like to report?” with “I did not participate in this transaction, and I did not authorize anyone else to participate in this transaction

. I suspect fraud

.”

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Step 2: Answer “Which of the following best describes the reason for your dispute?” with “I didn’t make the purchase, but I still have my card.”

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Step 3: Click the Continue button

Step 4: Locate and select the disputed transaction(s) or click Manually add the transaction to add a transaction to the claim, click the Continue button

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Step 5: Answer the additional questions, then click the Continue button

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Answer “Have you ever done business with any of the merchants involved in the fraudulent transactions?” with “No”
Answer “Do you always have possession of the card?” with “Yes”
Answer “Have you ever authorized another person to use your card?” with “No”
Answer “Have you ever shared your Personal Identification Number (PIN)?” with “No”
Answer “Would you like us to send you a replacement card?” with “No”
Answer “Do you have any additional information to provide about this dispute?” with “No”

Step 6: On the Summary screen, review the information, then click the Submit button