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| Multiexcerpt include |
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| MultiExcerptName | WriteOff Configuration |
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| PageWithExcerpt | Configuration |
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| shouldDisplayInlineCommentsInIncludes | false |
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Write Off Justifications Examples
| Applicable When | Justification Reason | Description |
|---|
| Always | Accountholder Satisfaction | Use when the agent writes off the dispute as a courtesy to the customer/member |
| Fraud | 60-day Rule | Use when the agent applies the 60-day rule to write off regulation-protected disputes that are otherwise stale dated |
| Fraud | True Fraud | Use when there are no recovery rights and through an investigation it was determined that the transaction activity truly is unauthorized |
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