Training Policy

Mission statement

Quavo’s purpose is to establish and advance the industry standard in fraud and dispute management by instituting best-in-class principles, delivering unparalleled technology, and advocating for change in our community.

Goals 

Objectives (how we meet the goals) examples:

1. To provide product update training to all consultants within the next 6 months.
2. To support the company’s objectives in reaching its goals.
3. To develop and implement a management training program for all middle level managers within the next 12 months.
4. To provide customer service skills training to all new help desk employees no more than two months after being hired.
5. to enable customers to use feature X of our product.

Policy checklist example:

• Evaluation of training programs
• Selection of employees
• Availability of training
• Location of training sessions
• Programs to be established
• Length of training day
• Training design standards
• Tuition-paid plans
• Outside services and programs
• Policy revision
• Link from training to performance appraisals

How we train:

• Tools
• Resources
• Offerings

Create a document that outlines the organization's approach to training and development, its goals, customers, and resources

Train-the-Trainer (T3) Strategy 

We follow the T3 agenda above to deliver client training. The optimal training time is after the testing group (trainers, leaders, and other stakeholders) have access to the UAT (staging/testing) environment so they can follow along and experience the workflow firsthand.
There are many back-office assignments, some of which will not be applicable to every client's portal due to the chosen Association or supported networks. In our training sessions, we'll cover as many relevant assignments as time allows. 

Requesting additional training sessions is not uncommon and is a welcomed practice. We understand the need for more clarification arises from the wonderful and curious things that happen during testing.