| Description | Sent when a user uses the Adjust Dispute Amount action to increase the amount in dispute. |
| Applies To | Card |
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Content
<Opening - Resolved><Opening - Unresolved>
<Transaction Grid - Adjustment>
We have determined that the amount of the dispute was incorrect and have adjusted it as shown above.
<Provisional Credit Adjustment>
Sample
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We have resolved the dispute received from you on 07/03/2024 for the following transaction(s):
Date Description Amount Original Dispute Amount New Dispute Amount 06/22/2024 WWW.CAREMARK.COM 888-892-7227 IL $200.00 $200.00 $150.00 06/23/2024 AMAZON.COM AMZN.COM/BILL107 $197.00 $197.00 $100.00
We have determined that the amount of the dispute was incorrect and have adjusted it as shown above.
The provisional credit that was previously applied to your account has been adjusted. An additional credit in the amount of $20.00 was applied to your account.
We will continue with our investigation and notify you of the outcome. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those as well.
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