Overview
Determines when additional documentation should be collected internally, such as a Request for Copy (RFC) or a check image. This does not impact Customer Documentation, which is a separate sub-flow.
Actions
Action | Description |
|---|---|
| AUTO | Call available integration for retrieving the document. |
| MANUAL | Generate a manual assignment for a user to retrieve the document. |
| SKIP | This action will have the effect of ignoring the entire Collect Documentation flow. |
Base Configuration
Condition | Action | Sales Draft Result Reason |
|---|---|---|
| Claim Reason is a Missing Transaction | SKIP | "not required for missing transaction" |
| Claim Reason is a Cancel Transaction | SKIP | "not required for cancel transaction" |
| The Claim Type is "Check" | MANUAL | "Review" |
| Association is "Visa" | SKIP | "Visa Association" |
| Transaction Amount > 500, POS Entry Mode PAN = 90, MTI = "", AND Merchant Category Code !=5542 | AUTO | "Order" |
| Transaction Amount < 100, POS Entry Mode PAN = 90, AND MTI = "" | SKIP | "Under $100" |
| POS Entry Mode PAN != 90 | SKIP | "POS Entry Mode" |
| MTI != "" | SKIP | "MTI Indicator" |
| Merchant Category Code = 5542 | SKIP | "5542 MCC" |
| Otherwise | MANUAL | "Review" |