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When an investigation is escalated by a user, this assignment is generated and prompts a supervisor to determine what action will be taken.
The reason for escalation provided by the user who completed the investigation assignment will be displayed.
The user must select on of the following actions:
The excerpt 'work_group' was not found in the space 'QEK' or you may not have the necessary permissions to access it.
If you're experiencing issues please see our Troubleshooting Guide.
Change the referenced page in the macro to the applicable work queue page and DELETE THIS MESSAGE.
