At any time during the case life-cycle a user may decide to write off a dispute. This dispute-level action will prompt the user to provide an explanation. When this action is processed, the necessary accounting adjustments will be created based on the accounting rules defined. A write off may also be executed by the system in certain scenarios, such as when a claim is paid and there is insufficient funds in suspense to credit he account holder (see Paid).
Configuration
If configured, Write Off Approval is required.