Visa Provides the following conditions for disputing transactions. The dispute conditions are categorized as shown.
Authorization
Card Recovery Bulletin or Exception File (11.1)
Consumer Disputes
Services Not Provided or Merchandise Not Received (13.1)
Cancelled Recurring Transaction (13.2)
Not as Described or Defective Merchandise/Services (13.3)
Counterfeit Merchandise (13.4)
Misrepresentation of the purchased good and/or service (13.5)
Cancelled Merchandise/Services (13.7)
Original Credit Transaction Not Accepted (13.8)
Non-Receipt of Cash or Load Transaction Value at ATM (13.9)
Fraud
EMV Liability Shift Counterfeit Fraud (10.1)
EMV Liability Shift Non-Counterfeit Fraud (10.2)
Other Fraud – Card Present Environment (10.3)
Other Fraud – Card Absent Environment (10.4)
Visa Fraud Monitoring Program (10.5)
Processing Errors
Incorrect Transaction Code (12.2)
Incorrect Transaction Account Number (12.4)
Incorrect Transaction Amount (12.5)
Duplicate Processing or Paid by Other Means (12.6)