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Pend for Ethoca Case Status

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Description

When a case is created in the Ethoca merchant collaboration network, this assignment is displayed while an outcome is pending.

Details

This assignment requires no user action.  Optionally, the user may perform the following actions.

  • Check Ethoca Alert Status - This will initiate a call to the network to check for a status update.
  • Cancel Recovery - This will close the case with the network and move the dispute to the next step.


SLA

Goal: 45 Days

Deadline: 45 Days

Work QueuePendingResponse
Work Group

System

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