When a recovery action is executed and response deadline activity is defined, the dispute will automatically be resolved as paid on the deadline. These deadlines typically include a buffer. For example, a Visa chargeback response is required within 30 days. If a response is not received (or recorded) by the 35th day, the dispute is automatically resolved. In some environments, such as those where responses are manually recorded, this buffer may not be sufficient. To alleviate this issue, the Review Non-Response extension can be enabled, which will require that all non-responses are review by a user prior to resolution. This will not prevent regulatory protection from executing.
Configuration
To enable, configure the Review Non-Response Pre-Conditions.
Action DescriptionREVIEW A Review No Acquirer Response Received assignment is generated. SKIP The flow is skipped and a non-response is processed.
User Actions
When enabled and a response deadline is reached, a user must complete this action.
Review No Acquirer Response Received
This flow action requires the user to record a response on behalf of the acquirer.