Assignment groups are defined on the operator. These can be managed in the QFD admin portal. Work can be segmented by Claim Reason Type (Fraud, ATM, Dispute, etc.), Claim Type (ACH, Card, Wire, etc.) and Assignment Group itself. A user is defined a primary assignment group which is the default selection when they sign in but can be assigned additional assignment groups. User are able to select between any assignment group assigned on their operator to change which group work is being pulled from.
