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Overview
A SCORM (Sharable Content Object Reference Model) package is used in e-learning to ensure the operability of digital learning content. A SCORM file is a collection of e-learning materials that can be easily shared and integrated with various Learning Management Systems (LMS).
The files on this page are the zip files containing the digital learning content that compose the e-training modules. Instead of directing users to Confluence to access the e-training modules, the SCORM packages can be integrated into the LMS for a cohesive and independently managed learning experience.
Intake Training
| Package | Script |
|---|
| |
- 04.08.2024: Updated images to align with 24.01 change to claim reasons
- 02.26.2024: Replaced "required document" verbiage with "requested document" or "document"
- 02.05.2024: Added completion record (6/6 to pass)
- 06.26.2023: Uploaded zip to Confluence
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| |
- 04.08.2024: Updated images to align with 24.01 change to claim reasons
- 02.05.2024: Added completion record (100% viewed to pass)
- 06.27.2023: Uploaded zip to Confluence
|
ATM Claim Intake
| |
- 04.08.2024: Updated images to align with 24.01 change to claim reasons
- 02.05.2024: Added completion record (100% viewed to pass)
- 06.27.2023: Uploaded zip to Confluence
|
| |
- 02.05.2024: Added completion record (100% viewed to pass)
- 06.28.2023: Uploaded zip to Confluence
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| |
- 06.29.2023: Uploaded zip to Confluence
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- 07.06.2023: Uploaded zip to Confluence
|
| Identity Theft Intake | |
- 04.08.2024: Updated images to align with 24.01 change to claim reasons
- 07.07.2023: Uploaded zip to Confluence
|
| Case Follow-up | |
- 07.05.2023: Uploaded zip to Confluence
|
| Balance Transfer Claim Intake | |
- 07.11.2023: Uploaded zip to Confluence
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- 07.12.2023: Uploaded zip to Confluence
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- 07.18.2023: Uploaded zip to Confluence
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- 07.19.2023: Uploaded zip to Confluence
|
Back-office Training
| Package | Script |
|---|
| |
- 04.09.2024: Updated images to show the correct Assignment Group names per 24.01
- 07.25.2023: Uploaded zip to Confluence
|
| 1: Getting Started | |
- 04.09.2024: Updated images to show the correct Assignment Group names per 24.01
- 07.26.2023: Uploaded zip to Confluence
|
| |
- 04.10.2024: Updated images to show the correct Case Roll-up steps and Initial Investigation task per 24.01
- 07.27.2023: Uploaded zip to Confluence
|
| 3: Case Assets | |
- 04.10.2024: Updated images to show the correct Case Roll-up steps per 24.01
- 08.02.2023: Uploaded zip to Confluence
|
| |
- 04.09.2024: Updated images to show the formatting options in the Notes tool per 24.01
- 08.07.2023: Uploaded zip to Confluence
|
| 5: Case Roll-up | |
- 04.11.2024: Updated images to show the correct Case Roll-up steps per 24.01, voiceover changed to AI
- 08.10.2023: Uploaded zip to Confluence
|
| 6: Case Tabs | |
- 04.11.2024: Updated images to show the correct Case Roll-up steps per 24.01
- 08.28.2023: Uploaded zip to Confluence
|
| 6.5: User Task Intro | .png?version=1&modificationDate=1709743298586&cacheVersion=1&api=v2&width=50&height=50) |
- 04.11.2024: Uploaded zip to Confluence
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| |
- 04.15.2024: Updated screen recordings to align with 24.01, voiceover changed to AI
- 09.20.2023: Uploaded zip to Confluence
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| 8: Daily Maintenance Assignments | |
- 04.15.2024: Updated images to show the correct Case Roll-up steps per 24.01
- 10.10.2023: Uploaded zip to Confluence
|
| 9: Initial Review | |
- 04.16.2024: Updated images to show the correct UI per 24.01, voiceover changed to AI
- 10.18.2023: Uploaded zip to Confluence
|
| 10: Next Recovery Deadline | |
- 10.27.2023: Uploaded zip to Confluence
|
| 11: Late Lifecycle Recovery (Visa Dispute) | |
- 02.05.2024: Uploaded zip to Confluence
|
| 11: Late Lifecycle Recovery (Visa Fraud) | |
- 02.05.2024: Uploaded zip to Confluence
|
| |
- 02.05.2024: Uploaded zip to Confluence
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