| Description | Sent when a user uses the Adjust Dispute Amount action to increase the amount in dispute. |
| Applies To | Card |
| Relates To |
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Content
<Opening - Resolved><Opening - Unresolved>
<Transaction Grid - Adjustment>
We have determined that the amount of the dispute was incorrect and have adjusted it as shown above.
<Provisional Credit Adjustment>
<Footers>
Sample
Steve Rogers Date: 07/03/2024 Dear Steve,
123 Mockingbird Way
Sacramento, CA 94203
RE: Case 2407030001C for account ending in 1234
We have resolved the dispute received from you on 07/03/2024 for the following transaction(s):
Date Description Amount Original Dispute Amount New Dispute Amount 06/22/2024 WWW.CAREMARK.COM 888-892-7227 IL $200.00 $200.00 $150.00 06/23/2024 AMAZON.COM AMZN.COM/BILL107 $197.00 $197.00 $100.00
We have determined that the amount of the dispute was incorrect and have adjusted it as shown above.
The provisional credit that was previously applied to your account has been adjusted. An additional credit in the amount of $20.00 was applied to your account.
We will continue with our investigation and notify you of the outcome. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those as well.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199. Sincerely, Card Operations © 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.