| Stage | Analyze |
| Node | Decision Approval |
| Assignment | Approval Level |
The Approval Level assignment is is generated when a claim is written off, denied, or granted provisional credit and the claim or dispute is above the threshold limits set in a client’s configuration.
How to complete the Approval Level assignment for Write Off Approval
Click the Write Off Approval button.
- Review the accountholder's message.
- Determine which action should be taken by making a selection under the Review Document Option drop-down:
- Documentation Accepted - This option satisfies the document requirement.
- Pend for Additional Required Documents - This option will prompt the agent to send a new outbound email to the accountholder.
- Proceed without Documents - Completes the assignment without satisfying any document requirement on the case.
- The assignment can be transferred if needed:
Click the Other Actions button (ellipses).
- Select Transfer Assignment.
Select Work Queue from the Transfer to drop-down.
- Type the appropriate work queue per your firm in the Work Queue field
- Click the Apply button.
- Click the Process Actions button.
- Click the Apply button.
- Click the Process Actions button.