When a recovery option has been applied to a dispute and one, or more, existing dependencies have not been satisfied, this assignment is generated and prompts user review.
Details
Process Chargeback
This primary flow action prompts the user to review the dependencies that apply to the selected recovery option. Dependencies may be specific information that is needed or documentation that is required to support the claim. All dependencies must be satisfied before recovery can be executed. Pend and Cancel Recovery are available through Other Actions.
For more information about recovery dependencies, see the individual recovery strategies and options in the Recovery step.
Cancel Recovery
This optional flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the Disposition step to select a new recovery option.
