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Escalated Investigation

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Description

When an investigation is escalated by a user, this assignment is generated and prompts a supervisor to determine what action will be taken.

Details

The reason for escalation provided by the user who completed the investigation assignment will be displayed.

The user must select on of the following actions:

  • Pursue recovery - This option will resume the normal workflow.
  • Deny - This option will initiate the deny flow.


SLANone
Work QueueEscalatedInvestigation Queue
Work Group

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