Intake
If an account is selected instead of a card, the response to the question "Is the issue you are reporting related to a transaction made with your card?" changes the intake questionnaire flow.
Yes will follow the card dispute path.
No will follow the non-card dispute path.
| Tell us about the reason behind the dispute. | Claim Reason |
|---|---|
I did not receive cash or received partial cash at an ATM. | |
| My ATM deposit did not post to my account or posted for the wrong amount. |
Dispensed Incorrect Amount
Select the disputed transaction.
Enter the amount that was dispensed. QFD will calculate the difference between the charged amount and dispensed amount on the next screen.
Deposited Wrong Amount
In the Select Transactions screen, QFD will only show credits.
Enter the correct deposit amount. QFD will calculate the difference between the posted amount and the right deposit amount on the next screen.
Deposit posted amount: $55
Correct deposit amount: $355
Total dispute amount: $300
Did Not Post
There will be no Select Transaction search for this claim reason since nothing posted. Instead, capture the information about the intended deposit and ATM details.
Claim Summary Screen
The Claim Summary Screen presents the disputed transactions and the accountholder's email or address that will be used for written communication regarding their claim. This is the last point in the claim intake process where the case can be canceled.
Click the Cancel button to withdraw the claim. Click the Submit button to finalize the case.
Confirmation Screen
The Confirmation Screen is the final screen in the claim intake process. The confirmation ID is the claim ID, which should be provided to the accountholder.
