Overview
The "Process Duplicate Credit" action will allow the user to apply a merchant credit (refund) to a dispute that has already been resolved as paid.
How to Process a Duplicate Credit
The user will select the "Process Duplicate Credit" action from the Action drop-down.
The user will select the disputed transaction that the credit applies to then click the Next button.
Update the search timeframe if needed. Select the applicable credit(s). Click Submit to finalize the process.
How to Manage Duplicate Credits
The case-level audit will log the merchant credit application.
QFD will send the Duplicate Credit Letter and make the deny dispute accounting adjustment.
"Process Duplicate Credit" Action Not Available
This action is not available on open or denied claims.