MorphMorph

QFD Base

Owned by David Chmielewski
Last updated: May 28, 2024 by Kristafanie Somers
3 min read

Overview

Quantum Fraud & Disputes (QFD) is our cloud-based, end-to-end dispute management software that was built for issuers, developed for users. Our experts developed a chargeback management software that features automated workflows, assured compliance, seamless digital banking integrations, and continued support after onboarding.

Benefits

Assured Compliance

Our team of experts keeps QFD automatically compliant with the latest Reg E, Reg Z, Nacha, and card association mandates.

Improved Customer Experience

QFD has a self-service feature with mobile and online banking integration for increased user accessibility and convenience.

Reduced Losses

QFD’s increased operational efficiency and reduces losses through automated workflows, customized GL account tracking, and built-in regulatory requirements. 

Increase Operational Efficiency

Automated and intelligent workflows powered by out-of-the-box integrations with card associations and core systems of record to reduce AHT and callbacks by 40%. 

How It Works

QFD replaces the traditional, complicated, and bloated claim intake and resolution processes. Workflows are faster and accurate through automated API calls, minimizing user touch and reducing losses. Our implementation team works closely with clients throughout the onboarding process to build a tailored and efficient dispute management platform.

API Offerings

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Enhanced Services

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Implementation Timeframe

QFD Base can be implemented shortly after kickoff. Application development after pre-requisites have been submitted can take between 3 to 6 months.

Responsibilities

Quavo Responsibilities

  1. Make a configured QFD application available to the client within one week of phase kickoff using client configuration process.  Work with client to understand all options presented during configuration process

  2. Once all addon development is completed, work with the client to understand and accept the developed system

  3. Deploy the finalized application to production and work with client during any pilot and ramp up periods

Client Responsibilities

  1. Work with Quavo to a configured QFD application available by providing specifications gathered during client configuration process at phase kickoff.  Some examples of details:

    1. Company legal name, phone number, etc. (for communication content)

    2. Thresholds for auto pay, velocity checks, etc.

    3. Settings for communication settings (who can change addresses during case filing)

    4. Options for intake questionnaire and card maintenance questions

    5. Available transaction types, issued cards

    6. Work routing preferences

  2. Once all addon development is completed, work with the client to understand and accept the developed system.  This process should take no more than two weeks and additional fees may apply if user acceptance testing extends beyond this timeframe

  3. Use the finalized application once deployed to production and work with Quavo during any pilot and ramp up periods.  This process should take no more than one month and additional fees may apply if the go live period extends beyond this timeframe