Definitions and Helpful Links

Owned by Samantha Hedrick
Last updated: Sept 06, 2024
2 min read

These links are helpful during the Onboarding process. They can provide additional information on required inputs and implementation efforts!

Access GroupsAccess groups determine the level of access users have to the application, based on the work they do.  The following access groups are available for use.  https://quavo-inc.atlassian.net/wiki/display/QEK/Access+Groups
Accounting RulesAccounting rules define how accounting entries should be performed and include the following details: Debit Collection:  What Account Collection is debited?
Credit Collection:  What Account Collection is credited?
Entry Amount:  What is the amount of the entry?
Processing Type:  Will the operation be executed or is it for tracking only?		https://quavo-inc.atlassian.net/wiki/display/QEK/Accounting+Rules
ARIAUsing a collection of Risk Factors ARIA will determine the probability that an Accountholder has been the victim of True Fraud or if this is a First Person or Familiar Fraud scenario.https://quavo-inc.atlassian.net/wiki/display/QEK/ARIA+Addon
Collect Police Report InformationThe Fraud Info tool allows fulfillment users to collect information about any potential suspects or related police reports.  Optionally, this information can be collected during intake by updating the decision table reference below.  When configured correctly, the user completing the intake process will be prompted to provide information about any related police reports via the Police Report Questionnaire. https://quavo-inc.atlassian.net/wiki/display/QEK/Collect+Police+Report+Information
Collect Suspect InformationThe Fraud Info tool allows fulfilment users to collect information about any potential suspects or related police reports.  Optionally, this information can be collected during intake by updating the decision table reference below.  When enabled, the user completing the intake process will be prompted to provide information about any possible suspects via the Suspect Questionnaire. https://quavo-inc.atlassian.net/wiki/display/QEK/Collect+Suspect+Information#
Dispute Resolution ExpertsQuavo's Dispute Resolution Experts can work some or all back office dispute functions instead of client personnelhttps://quavo-inc.atlassian.net/wiki/display/QEK/Dispute+Resolution+Experts
Ethoca AlertsThis article provides instructions on how to successful complete the Ethoca Pre-Reqhttps://quavo-inc.atlassian.net/wiki/display/QEK/Ethoca+Alerts
FeesFee review and refund flows allow issuers to manually or automatically identify and refund fees that were assessed due to disputed transactions.  This step is executed in the Analyze stage and includes several extensions for customizing the out-of-the-box workflowhttps://quavo-inc.atlassian.net/wiki/display/QEK/Fees
Fraud InfoThe Fraud Info tool is available for claims and provides an easy way to retrieve and updated details related to identified suspects and filed police reports.  Any related information collected in intake is included here.https://quavo-inc.atlassian.net/wiki/display/QEK/Fraud+Info
IPSec VPN TunnelCreates a secure and direct connection to QFD for service calls.https://quavo-inc.atlassian.net/wiki/display/QEK/IPSec+VPN+Tunnel
Reg E 10This system assignment tracks adherence to the Regulation E requirement for provisional credit within 10 business days.https://quavo-inc.atlassian.net/wiki/display/QEK/Reg+E+10
Reg E 45/90This system assignment tracks adherence to the Regulation E requirement for resolution within 90 days.https://quavo-inc.atlassian.net/wiki/display/QEK/Reg+E+90
Reg Z 30This system assignment tracks adherence to the Regulation Z requirement for notification of claim receipt within 30 days.https://quavo-inc.atlassian.net/wiki/display/QEK/Reg+Z+30
Reg Z 90This system assignment tracks adherence to the Regulation Z requirement for resolution within two full billing cycles.https://quavo-inc.atlassian.net/wiki/display/QEK/Reg+Z+90
RegSLAThis work queue stores system-only assignments that are using for tracking regulatory requirements.https://quavo-inc.atlassian.net/wiki/display/QEK/RegSLA
Regulatory Service Level AgreementsQFD is pre-configured with Service Level Agreements (SLAs) to ensure that regulatory requirements are satisfied. When applicable, regulatory SLA milestones are visible in Claim Details. https://quavo-inc.atlassian.net/wiki/display/QEK/Regulatory+Service+Level+Agreements
SSOProvides Single Sign-On for employee access to QFD.https://quavo-inc.atlassian.net/wiki/display/QEK/SSO
Verifi CDRNEliminates the need to process Chargebacks when Merchant doesn't settle transaction or issues Merchant Refunds.https://quavo-inc.atlassian.net/wiki/display/QEK/Verifi+CDRN