Key Reports

There are many reports available in QFD. The following are highlighted as commonly visited reports. The following table does not reflect the total amount of reports available in QFD. The full list of reports available in QFD is found here.

General

Category	Title	Summary	Recommended Frequency
Accounting	Accounting Entries	List of accounting entries that have been executed (credit vs. debit, manual vs. automated)	As needed
Accounting	Settlement Account Entries	List of accounting entries reflecting settlement (credit vs. debit, reason, amount), these entries are associated with recovery actions	As needed
Cases	Abandoned Claims	List of the claims that have been resolved as "abandoned" for the month	Monthly
Cases	Claims Opened by Day	Bar graph of claims created per day	Monthly
Cases	Claims Resolved by Day	Bar graph of claims resolved per day	Monthly
Cases	Dispute Inventory	Bar graph that breaks down unresolved claims by type (Debit, ACH, Credit) and category (Fraud vs. Non-fraud)	As needed
Cases	Disputes by Status	Pie chart reflects the status of disputes (pending, open, new, etc.) and the reason or assignment	As needed
Compliance	Reg E Compliance Detail	List of disputes and their regulatory dates (PC and resolution dates) and applicable resolutions	As needed
Compliance	Reg Z Compliance Detail	List of disputes and their regulatory dates (acknowledgment and resolution dates) and applicable resolutions	As needed
Compliance	Disputes Approaching Reg	Line graph of unresolved disputes nearing the next regulation date by day	Daily
Performance	Dispute Assignments Completed Per Operator by Hour	Bar graph reflecting the volume of dispute assignments completed by user per hour	As needed
Recovery	Merchant Collaboration Activity	Review the efficacy of Verifi and Ethoca calls made in QFD	Weekly
Recovery	Recovery Decisions	A list of all recovery decisions recorded	As needed
Risk	Potential Claim Abuse	Review the claims and cardholders whose behavior fits within the firm's criteria of claim abuse	Weekly
Transactions	Transaction Detail	A list that includes the merchant, account and card number, loss amount, claim reason and more	As needed
Work	Assignments	List of active assignments and their urgency, including the claim age, reg date, and status	As needed
Work	Assignments Approaching Final Reg	A list of all assignments that are approaching the final regulatory deadline	Daily
Work	Work Queue Inventory	Charts of the assignments in each work queue	Daily

Fraud Reporting

Category	Title	Summary
Cases	Disputes Resolved by Day > Paid	Displays disputes that have been paid in the last 30 days, including the category (fraud, dispute), reason, account number, contact date, amount paid, and ARN
Cases	Disputes Resolved by Day > Denied	Displays disputes that have been denied in the last 30 days, including the category (fraud, dispute), reason, account number, contact date, amount paid, and ARN
Recovery	Dispute Outcomes	Reflects resolved disputes that were created in the last 90 days, including the card type, category (fraud, dispute), reason, denial reason, loss amount, and recovered amount
Recovery	Recovery Summary	Shows the amount recovered and attempted by Association including recovery attempts, successful attempts, and recovery codes Tip: Use this report to understand the stick rate for alt network chargebacks
Recovery	Recovery Actions	Reflects recovery actions processed within the last 30 days, including the card type, category (fraud, dispute), recovery reason, association, cycle, action, and amount attempted Tip: Use this report to know how many first chargebacks were submitted in a month
Risk	Losses by Bin > Transaction Detail	Displays losses per Bank Identification Number (BIN) for disputes that were resolved within the last 30 days, including card type, card number, accountholder name, transaction details, and loss amount