Assignments Worked
- Kristafanie Somers
Owned by Kristafanie Somers
Overview
This method uses the assignments completed by users as a way to measure performance.Â
Assignments Worked Data
The Dispute Assignments Completed Per Operator Per Hour report delivers a breakdown of assignments completed by users by date and hour. This is how we know which assignments each user completed hourly.
Assignments Worked Point Values
Flow Action indicates the action taken by the user to complete a task in a workflow.
Flow Action | Points |
|---|---|
| Accept Dispute | 4 |
| Accounting Exception | 6 |
| Account Maintenance Service Failed | 6 |
| Arbitration | 10 |
| Auth Chargeback Transaction Review | 5 |
| Authorization | 2 |
| Balance Review | 5 |
| Block Card | 6 |
| Case Filing Service Failed | 3 |
| Check for Merchant Credit | 3 |
| Create Chargeback Service Failed | 5 |
| Disposition Case | 5 |
| Enrichment Service Failed | 4 |
| Execute 2nd Chargeback | 4 |
| Execute Accept Dispute Failed | 4 |
| Execute Accounting | 5 |
| Execute Accounting Service Failed | 3 |
| Execute Case Filing | 5 |
| Execute Chargeback | 5 |
| Execute Manual Stop Payment | 5 |
| Execute PreArb | 8 |
| Execute PreArb Response | 6 |
| Fee Retrieval Service Failed | 2 |
| Fraud Reporting Service Failed | 3 |
| Interest Calculation | 2 |
| Invalid Accounting | 4 |
| Investigation | 10 |
| Letter Failed to Send | 5 |
| Manual Fee Entry | 4 |
| Manual Fraud Reporting | 6 |
| Manually Enrich Data | 4 |
| Merchant Credit Service Failed | 3 |
| Merchant Funds Disbursement | 4 |
| Process ACH Return | 6 |
| Process Bill Pay Review | 7 |
| Process Liability | 3 |
| Process Manual Recovery Option | 3 |
| Process Return | 6 |
| Process Stop Payment | 8 |
| Provide Acquirer Reference Number | 2 |
| Provide Block Card Prerequisites | 6 |
| Provide Enrichment Prerequisites | 10 |
| Provide Required Enrichment Data | 2 |
| Provisional Credit Review | 2 |
| Read New Corr | 2 |
| Recall Dispute Service Failed | 3 |
| Record ACH Recovery | 2 |
| Record Acquirer Response | 5 |
| Record Good Faith Response | 2 |
| Record Response | 2 |
| Review 2nd Chargeback Response | 4 |
| Review Arbitration | 13 |
| Review Associated Transactions | 3 |
| Review Balance Review Response | 2 |
| Review Chargeback | 6 |
| Review Chargeback Reject | 5 |
| Review Dispute Response | 4 |
| Review Documents | 3 |
| Review Electronic Journal Response | 2 |
| Review Fee | 2 |
| Review Inbound PreArb | 10 |
| Review New Attachment | 3 |
| Review No Acquirer Response Received | 4 |
| Review PreArb Response | 8 |
| Review Re-Open Request | 4 |
| Review Represenment | 5 |
| Review Withdrawal Request | 3 |
| Select Transaction | 2 |
| Set Amount in Dispute | 3 |
| Update Case Filing | 3 |
| Update Case Filing Service Failed | 3 |