| Description | Claim that is accepted as fraudulent. Customers are not responsible for the payment reported. |
| Details | Research case button shows information about claim amount and letter content preview. Confirmation of the dispute does not need to be selected and letter does not need to be sent.
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| SLA | Goal: 50 Days; Urgency +5 Deadline: 10 Days; Urgency +5 |
| Work Queue | ResearchClaim |
| Work Group |
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