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Reopen Table

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Name

ReopenRequest

Type

Table

Description

When a reopen request is processed an event is generated. The event includes details about when the request as made (via Interaction/External Case Status) and the decision applied by the back office user. Available in 24.01.03.

Fields

Data Category

Event Field/Column Name

Data Type

Description

Applicability

Sample Value

Notes

Key

TenantId

VARCHAR(32)

Unique ID associated with each Quavo client.

ALWAYS

qvo-stg

Key

ClientId

VARCHAR(64)

A unique ID representing a single client.

ALWAYS

Default

Key

ClaimId

VARCHAR(32)

Unique ID associated with a claim.  Format: YYMMDD<Ordinal Number>"C"

Example: 2405230003C

ALWAYS

2306060014C

Key

DisputeId

VARCHAR(32)

Unique ID associated with a disputed transaction.  Format: YYMMDD#####"D"

ALWAYS

2306060014D

Reopen Details

Status

VARCHAR(32)

Status of the claim at the time of the request.

ALWAYS

Resolved-Denied

Reopen Details

RequestDateTime

TIMESTAMP_NTZ(9)

Datetime that the request was submitted.

ALWAYS

2023-09-09 21:00:00

Reopen Details

Decision

VARCHAR(16)

The decision applied by the back office user.

ALWAYS

Accept, Decline

Reopen Details

DenyReason

VARCHAR

Represents the deny reason that was applied prior to the request.

ALWAYS

No Error

Reopen Details

NewInformation

VARCHAR

Indicates whether new information was provided as part of the request.

ALWAYS

Yes, No

Reopen Details

RequestedByExternalUser

BOOLEAN

Indicates whether the request was made via External Case Status, or processed via Actions menu.

CONDITIONAL

TRUE

Reopen Details

PerformedByUserId

VARCHAR(128)

The unique ID of the operator that performed an action.

ALWAYS

devan.robertson@quavo.com

Metadata

EventDateTime

TIMESTAMP_NTZ(9)

The datetime that the event was recorded.

ALWAYS

2023-09-09 21:00:00

Metadata

EventIdentifier

VARCHAR(64)

A unique ID associated with each business event.

ALWAYS

56f34472-3412-4144-b4c7-430b928f1d24

Metadata

EventItemId

VARCHAR(64)

An ID included with each business event that identifies the tenant and Claim ID or Dispute ID associated with the event.

ALWAYS

qvo-stg|2306050001D

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