Data Category | Event Field/Column Name | Data Type | Description | Applicability | Sample Value | Notes |
|---|---|---|---|---|---|---|
Key | TenantId | VARCHAR | Unique ID associated with each Quavo client. | ALWAYS | qvo-stg | |
Key | Tenant | VARCHAR | A tenant is a Quavo customer that uses QFD. Each tenant is assigned a unique Tenant ID. | ALWAYS | Default | |
Key | ClientId | VARCHAR | A unique ID representing a single client. | ALWAYS | Default | |
Key | Client | VARCHAR | A client is a Quavo customer that uses QFD through a relationship with a Quavo tenant. Each client is assigned a unique Client ID. | ALWAYS | Default | |
Claim Details | ClaimType | VARCHAR | See Transaction Type. | CONDITIONAL | Card-Pinless | |
Claim Details | ClaimCategory | VARCHAR | General categorization of the claim. For a more precise description, see Claim Reason. | CONDITIONAL | Fraud | |
Claim Details | ClaimReason | VARCHAR | Identifies the specific reason associated with the claim. | CONDITIONAL | Stolen | |
Transaction Details | Network | VARCHAR | A network is a company that provides the communication system between a merchant and a card issuer in order to process transactions. For more details, see Acquirer Networks. | CONDITIONAL | Mastercard, Visa | |
Key | ClaimId | VARCHAR | Unique ID associated with a claim. Format: YYMMDD<Ordinal Number>"C" Example: 2405230003C | ALWAYS | 2306060014C | |
Key | DisputeId | VARCHAR | Unique ID associated with a disputed transaction. Format: YYMMDD#####"D" | ALWAYS | 2306060014D | |
Claim Details | CustomerContactDate | DATE | Represents the date that the claim was received from the accountholder. | CONDITIONAL | 2023-09-09 | |
Dispute Details | DisputeStatusType | VARCHAR | A summarized version of Dispute Status. | ALWAYS | Open, Resolved | |
Dispute Details | DisputeStatus | VARCHAR | Represents the current stage or step of a particular process or lifecycle, such as a claim or dispute. | ALWAYS | Pending-Response | |
Dispute Details | DisputeAmount | NUMBER | The current amount in dispute, accounting for any recoveries or adjustments. | ALWAYS | 123.45 | |
Recovery Details | PreArbitrationDate | DATE | Date a recovery attempt for the specified recovery cycle was executed. | ALWAYS | 2023-09-09 | |
Recovery Details | PreArbitrationAmount | NUMBER | Amount of the filed case. | ALWAYS | 123.45 | |
Recovery Details | ResponseDate | DATE | Datetime that a response to a recovery attempt, such as a chargeback, is received. | CONDITIONAL | 2023-09-09 | |
Recovery Details | Response | VARCHAR | An acquirer/merchant response to a recovery action by the issuer. | CONDITIONAL | Ruled in Issuer Favor | |
Recovery Details | ResponseAmount | NUMBER | Amount of the acquirer action or association ruling. | CONDITIONAL | 123.45 | |
Recovery Details | Outcome | VARCHAR | Result of the recovery attempt, based on the response received for the specified recovery cycle. | ALWAYS | Recovered, No Recovery, Not Attempted | |
Recovery Details | Status | VARCHAR | Status of recovery attempt and response for the specified cycle ("Not Attempted", "Pending", "Completed"). | ALWAYS | Not Attempted, Pending, Completed | |
Recovery Details | PursedByUserId | VARCHAR | ID of the user that declined, or partially accepted, the previous recovery response. | ALWAYS | devan.robertson@quavo.com | |
Recovery Details | PursuedBy | VARCHAR | Name associated with PursedByUserId. | ALWAYS | D. Robertson | |
Recovery Details | PursuedByUserType | VARCHAR | Indicates whether the action was taken by a user or the system. | ALWAYS | User System | |
Recovery Details | SubmittedByUserId | VARCHAR | ID of the user that completed the recovery attempt task. | ALWAYS | devan.robertson@quavo.com | |
Recovery Details | SubmittedBy | VARCHAR | Name associated with SubmittedByUserId. | ALWAYS | D. Robertson | |
Recovery Details | SubmittedByUserType | VARCHAR | Indicates whether the action was taken by a user or the system. | ALWAYS | User, System |
Change Log
Date | Change Summary |
|---|---|
12/10/2024 | New |
2/25/2025 | Added the following columns for use in analyzing user and system performance:
|