| Description | Available only from the Communication Hub, this letter is sent when the ACH dispute was posted in error by the client and serves as an apology to the account holder. |
| Applies To | ACH |
| Relates To | |
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Content
Dear <Customer/Member Name>,
On <Transaction Date>, we inadvertently paid the following electronic funds debit from your account ending in <Last 4 digits of the Account Number>. On <Reverse Date>, we reversed this entry and any related fees.
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Sample
Steve Rogers Date: 07/03/2024 Dear Steve,
123 Mockingbird Way
Sacramento, CA 94203
RE: Case 2407030001C for account ending in 1234
On 11/01/2019, we inadvertently paid the following electronic funds debit from your account ending in 1234. On 11/05/2019, we reversed this entry and any related fees.
| Date | Description | Amount | Disputed Amount |
|---|---|---|---|
| 11/01/2019 | ACH TEST | $500.00 | $500.00 |
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