| Description | Sent when a claim is abandoned during the intake process and the optional Abandoned Claims Workflow is enabled. |
| Applies To | ACH, ATM, Balance Transfer, BillPay, Card, Check, Convenience Check, P2P, RTP, Wire, Zelle |
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Content
You contacted us on <<ContactDate>> to inquire about the following transaction(s):
No dispute was submitted and, therefore, no investigation has been started. If you wish to initiate a dispute, please call <<ClientInfo.PhoneNumber>> so that we can gather the necessary details to begin investigating. If you do not wish to move forward with a dispute, no action is needed. Until such time that you contact us to complete the initiation process, we consider this matter to be resolved.
Sample
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You contacted us on 11/24/2020 to inquire about the following transaction(s):
Date | Description | Amount |
11/01/2019 | WWW.CAREMARK.COM 888-892-7227 IL | $200.00 |
11/02/2019 | AMAZON.COM AMZN.COM/BILL107 | $197.00 |
No dispute was submitted and, therefore, no investigation has been started. If you wish to initiate a dispute, please call <<phone>> so that we can gather the necessary details to begin investigating. If you do not wish to move forward with a dispute, no action is needed. Until such time that you contact us to complete the initiation process, we consider this matter to be resolved.
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