| Description |
Sent when a dispute is partially denied (the dispute amount is adjusted down) and the reason selected is "No Error". If a provisional credit has been issued, notice of the reversal, and any applicable disclaimer(s), are included.
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| Applies To | ACH, ATM, Balance Transfer, Bill Pay, Card, Check, Convenience Check, P2P, RTP, Wire, Zelle |
| Relates To |
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| Preview |
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Content
<Opening - Resolved><Opening - Unresolved>
<Transaction Grid - Adjustment>
We have determined that the amount of the dispute was incorrect and have adjusted it as shown above.
<Permanent Credit><Provisional Credit Reversed - Partial><Final Resolution><Continued Investigation>
<Footers>
Sample 1
Dispute(s) are resolved and PC was not previously issued.
Steve Rogers Date: 07/03/2024 Dear Steve,
123 Mockingbird Way
Sacramento, CA 94203
RE: Case 2407030001C for account ending in 1234
We have resolved the dispute received from you on 07/03/2024 for the following transaction(s):
Date Description Amount Original Dispute Amount New Dispute Amount 06/22/2024 WWW.CAREMARK.COM 888-892-7227 IL $200.00 $200.00 $150.00 06/23/2024 AMAZON.COM AMZN.COM/BILL107 $197.00 $197.00 $100.00
We have determined that the amount of the dispute was incorrect and have adjusted it as shown above.
We have issued you a permanent credit in the amount of $250.00 on 07/03/2024.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199. Sincerely, Card Operations © 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.
Sample 2
Dispute(s) are resolved and PC was previously issued.
Steve Rogers Date: 07/03/2024 Dear Steve,
123 Mockingbird Way
Sacramento, CA 94203
RE: Case 2407030001C for account ending in 1234
We have resolved the dispute received from you on 07/03/2024 for the following transaction(s):
Date Description Amount Original Dispute Amount New Dispute Amount 06/22/2024 WWW.CAREMARK.COM 888-892-7227 IL $200.00 $200.00 $150.00 06/23/2024 AMAZON.COM AMZN.COM/BILL107 $197.00 $197.00 $100.00
We have determined that the amount of the dispute was incorrect and have adjusted it as shown above.
The provisional credit that was applied to your account in the amount of $397.00 will be reversed on 07/10/2024. This notice serves as final resolution of your dispute for the above-referenced transactions. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199. Sincerely, Card Operations © 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.
Sample 3
Dispute(s) are unresolved and PC was previously issued.
Steve Rogers Date: 07/03/2024 Dear Steve,
123 Mockingbird Way
Sacramento, CA 94203
RE: Case 2407030001C for account ending in 1234
We received a dispute from you on 07/03/2024 totaling $397.00, including the following transactions:
Date Description Amount Original Dispute Amount New Dispute Amount 06/22/2024 WWW.CAREMARK.COM 888-892-7227 IL $200.00 $200.00 $150.00 06/23/2024 AMAZON.COM AMZN.COM/BILL107 $197.00 $197.00 $100.00
We have determined that the amount of the dispute was incorrect and have adjusted it as shown above.
The provisional credit that was applied to your account in the amount of $397.00 will be reversed on 07/10/2024. We will continue with our investigation and notify you of the outcome. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those as well.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199. Sincerely, Card Operations © 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.
Sample 4
Dispute(s) are unresolved and PC was not previously issued.
Steve Rogers Date: 07/03/2024 Dear Steve,
123 Mockingbird Way
Sacramento, CA 94203
RE: Case 2407030001C for account ending in 1234
We received a dispute from you on 07/03/2024 totaling $397.00, including the following transactions:
Date Description Amount Original Dispute Amount New Dispute Amount 06/22/2024 WWW.CAREMARK.COM 888-892-7227 IL $200.00 $200.00 $150.00 06/23/2024 AMAZON.COM AMZN.COM/BILL107 $197.00 $197.00 $100.00
We have determined that the amount of the dispute was incorrect and have adjusted it as shown above.
We will continue with our investigation and notify you of the outcome. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those as well.
Should you have further questions or if you wish to request the documentation we relied upon to make our decision, please contact us so we may assist you.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199. Sincerely, Card Operations © 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.