Accounting API calls are used to communicate the movement of funds with your system of reference. The information provided to Quavo in Accounting Plans is entered into QFD to ensure each financial operation (Provisional Credit, Write Off, Deny Dispute, Loss Adjustment, and etc) is linked to the correct general ledger accounts provided. Using the API, the Tran Codes and the more detailed information provided, QFD will determine when and where accounting should occur.
It's important to note the majority of the time Quavo places funds in a suspense general ledger account for half of the accounting step. The suspense GL is used as a place holder/temporary storage account for funds until a pay/deny decision has been made on the dispute(s).
Fees and interest, however, will not utilize the suspense GL and will be sent directly to/from fee account and the accountholder.
There will also be scenarios where funds from both sides of the accounting step are in a suspense GL.
To help keep track of accounting adjustments, you can refer to the Accounting option in Case Tools (claim level), the Other Actions menu in Overview for each individual dispute and/or review the accounting reports provided in the Manager Portal.