There are many reports available in QFD. The following are highlighted as commonly visited reports. The following table does not reflect the total amount of reports available in QFD. The full list of reports available in QFD is found here.
General
| Category | Title | Summary | Recommended Frequency |
|---|---|---|---|
| Accounting | List of accounting entries that have been executed (credit vs. debit, manual vs. automated) | As needed | |
| Accounting | List of accounting entries reflecting settlement (credit vs. debit, reason, amount), these entries are associated with recovery actions | As needed | |
| Cases | Abandoned Claims | List of the claims that have been resolved as "abandoned" for the month | Monthly |
| Cases | Bar graph of claims created per day | Monthly | |
| Cases | Claims Resolved by Day | Bar graph of claims resolved per day | Monthly |
| Cases | Bar graph that breaks down unresolved claims by type (Debit, ACH, Credit) and category (Fraud vs. Non-fraud) | As needed | |
| Cases | Pie chart reflects the status of disputes (pending, open, new, etc.) and the reason or assignment | As needed | |
| Compliance | Reg E Compliance Detail | List of disputes and their regulatory dates (PC and resolution dates) and applicable resolutions | As needed |
| Compliance | List of disputes and their regulatory dates (acknowledgment and resolution dates) and applicable resolutions | As needed | |
| Compliance | Disputes Approaching Reg | Line graph of unresolved disputes nearing the next regulation date by day | Daily |
| Performance | Bar graph reflecting the volume of dispute assignments completed by user per hour | As needed | |
| Recovery | Merchant Collaboration Activity | Review the efficacy of Verifi and Ethoca calls made in QFD | Weekly |
| Recovery | Recovery Decisions | A list of all recovery decisions recorded | As needed |
| Risk | Potential Claim Abuse | Review the claims and cardholders whose behavior fits within the firm's criteria of claim abuse | Weekly |
| Transactions | Transaction Detail | A list that includes the merchant, account and card number, loss amount, claim reason and more | As needed |
| Work | List of active assignments and their urgency, including the claim age, reg date, and status | As needed | |
| Work | Assignments Approaching Final Reg | A list of all assignments that are approaching the final regulatory deadline | Daily |
| Work | Charts of the assignments in each work queue | Daily |
Fraud Reporting
| Category | Title | Summary |
|---|---|---|
| Cases | Disputes Resolved by Day > Paid | Displays disputes that have been paid in the last 30 days, including the category (fraud, dispute), reason, account number, contact date, amount paid, and ARN |
| Cases | Disputes Resolved by Day > Denied | Displays disputes that have been denied in the last 30 days, including the category (fraud, dispute), reason, account number, contact date, amount paid, and ARN |
| Recovery | Dispute Outcomes | Reflects resolved disputes that were created in the last 90 days, including the card type, category (fraud, dispute), reason, denial reason, loss amount, and recovered amount |
| Recovery | Recovery Summary | Shows the amount recovered and attempted by Association including recovery attempts, successful attempts, and recovery codes Tip: Use this report to understand the stick rate for alt network chargebacks |
| Recovery | Recovery Actions | Reflects recovery actions processed within the last 30 days, including the card type, category (fraud, dispute), recovery reason, association, cycle, action, and amount attempted Tip: Use this report to know how many first chargebacks were submitted in a month |
| Risk | Losses by Bin > Transaction Detail | Displays losses per Bank Identification Number (BIN) for disputes that were resolved within the last 30 days, including card type, card number, accountholder name, transaction details, and loss amount |