Skip to end of banner
Go to start of banner

Claim Reason

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 3 Next »

Description

Identifies the specific reason associated with the claim.

  The claim reason is originally determined in the Collect stage and is displayed in the Claim Details section of the Case Assets panel.


References

Supported Claim Reasons

The following list of claim reasons are supported.  The Field Value determines how the values are displayed in the UI.

Transaction Type(s)Claim Reason TypeClaim ReasonField Value
CardIdentity TheftAccountTakeoverATO
CardATMATMDepATM Deposit
CardATMATMParATM Withdrawal
ACHDisputeAuthRevokedRevoked
CardAuthorizationAuthChargebackAuthorization
CardFraudCardLostLost
CardFraudCardNotReceivedNRI
CardFraudCardSecureCard Secure
CardFraudCardStolenStolen
ACHDisputeDebitedPriorToAuthDateDebited Early
CheckDisputeDraftEncodingErrorDraft Encoding Error
CheckDisputeDuplicateEntryDuplicate Entry
CheckDisputeDuplicatePresentmentDuplicate Presentment
CardIdentity TheftFraudAppFraud Application


ImproperIncorrect
CardDisputeMerchantChargeCreditedDebit Posted as Credit
CardDisputeMerchantChargedLossTheftCharged Loss/Theft
CardDisputeMerchantCounterfeitCounterfeit
CardDisputeMerchantCreditChargedCredit Posted as Debit
CardDisputeMerchantCreditIncorrectAmtCredited Incorrect Amount
CardDisputeMerchantCreditNotIssuedCancelled/Returned Merchandise/Service
CardDisputeMerchantCreditNotProcessedCredit Not Processed
CardDisputeMerchantDamagedDefectiveDamaged/Defective
CardDisputeMerchantDuplicateCharged More Than Once
CardDisputeMerchantIncorrectAccountNumberIncorrect Account
CardDisputeMerchantIncorrectAmtCharged Incorrect Amount
CardDisputeMerchantIncorrectCurrencyIncorrect Currency
CardDisputeMerchantInvalidDataInvalid Data
CardDisputeMerchantLatePresentmentLate Presentment
CardDisputeMerchantNoShowChargedNo Show Charged
CardDisputeMerchantNotAuthorizedNo Authorization
CardDisputeMerchantNotAsDescribedNot as Described
CardDisputeMerchantNotProvidedMerchandise/Service Not Provided
CardNot RecognizedMerchantNotRecognizedNot Recognized
CardDisputeMerchantPaidOtherMeansPaid by Other Means
CardDisputeMerchantQualityQuality
CardDisputeMerchantRecurringCancelled Recurring
CardDisputeMerchantTermsMisrepresented
ACH, CheckDisputeMissingTransactionMissing Deposit
CheckDisputeNonCashItemNon-Cash Item
CheckDisputeNotOurItemNot Our Item
WireDisputeReceivedLateReceived Late
ACHDisputeRevokedRevoked
CheckDisputeStaleDatedStale Dated
ACHFraudUnauthorizedUnauthorized
CheckFraudRemotelyCreatedCheckURCC
CheckDisputeWarrantyBreachWarranty Breach
ACH, Check, WireDisputeWrongAmountWrong Amount
  • No labels