Data Category | Event Field/Column Name | Data Type | Description | Applicability | Sample Value | Notes |
|---|---|---|---|---|---|---|
Key | TenantId | VARCHAR(32) | Unique ID associated with each Quavo client. | ALWAYS | qvo-stg | |
Key | Tenant | VARCHAR(64) | A tenant is a Quavo customer that uses QFD. Each tenant is assigned a unique Tenant ID. | ALWAYS | Default | |
Key | ClientId | VARCHAR(64) | A unique ID representing a single client. | ALWAYS | Default | |
Key | Client | VARCHAR(64) | A client is a Quavo customer that uses QFD through a relationship with a Quavo tenant. Each client is assigned a unique Client ID. | ALWAYS | Default | |
Claim Details | ClaimType | VARCHAR(64) | See Transaction Type. | CONDITIONAL | Card-Pinless | |
Claim Details | ClaimCategory | VARCHAR(64) | General categorization of the claim. For a more precise description, see Claim Reason. | CONDITIONAL | Fraud | |
Claim Details | ClaimReason | VARCHAR(64) | Identifies the specific reason associated with the claim. | CONDITIONAL | Stolen | |
Transaction Details | Network | VARCHAR(64) | A network is a company that provides the communication system between a merchant and a card issuer in order to process transactions. For more details, see Acquirer Networks. | CONDITIONAL | Mastercard, Visa | |
Key | ClaimId | VARCHAR(32) | Unique ID associated with a claim. Format: YYMMDD<Ordinal Number>"C" Example: 2405230003C | ALWAYS | 2306060014C | |
Key | DisputeId | VARCHAR(32) | Unique ID associated with a disputed transaction. Format: YYMMDD#####"D" | ALWAYS | 2306060014D | |
Claim Details | CustomerContactDate | DATE | Represents the date that the claim was received from the accountholder. | CONDITIONAL | 2023-09-09 | |
Dispute Details | DisputeStatus | VARCHAR | Represents the current stage or step of a particular process or lifecycle, such as a claim or dispute. | ALWAYS | Pending-Response | |
Dispute Details | DisputeAmount | NUMBER | The current amount in dispute, accounting for any recoveries or adjustments. | ALWAYS | 123.45 | |
Dispute Details | Reopened | BOOLEAN | Identifies if the claim or dispute was reopened for an additional investigation with "True" or "False" | CONDITIONAL | True | Only applicable when a dispute has been reopened after being denied. |
Recovery Details | Cycle1ActionDate | Date a recovery attempt for the specified recovery cycle was executed. | ALWAYS | 2023-09-09 | ||
Recovery Details | Cycle1Action | Type of recovery attempt made for the specified recovery cycle. | ALWAYS | Chargeback, Rapid Dispute Resolution, Request Submitted | ||
Recovery Details | Cycle1ResponseDate | Date a response to the recovery attempt was received for the specified recovery cycle. | CONDITIONAL | 2023-09-09 | Only applicable when a response in this cycle has been received. | |
Recovery Details | Cycle1Response | Response to the recovery attempt for the specified recovery cycle. | CONDITIONAL | Acquirer Declined, Acquirer Accepted Full, Acquirer Accepted Partial, Acquirer Accepted Full (RDR), Inbound Pre-Arbitration, Inbound Pre-Arbitration (Merchant Credit), Acquirer Declined (Merchant Credit) | Only applicable when a response in this cycle has been received. | |
Recovery Details | Cycle1Outcome | Result of the recovery attempt, based on the response received for the specified recovery cycle. | CONDITIONAL | Won, Lost | Only applicable when a response in this cycle has been received. | |
Recovery Details | Cycle1Status | Status of recovery attempt and response for the specified cycle ("Not Attempted", "Pending", "Completed"). | ALWAYS | Completed, Pending Response, Not Attempted | ||
Recovery Details | Cycle1ResponseActionDate | Date that an action was taken in QFD in response to the result of a recovery attempt for the specified recovery cycle. | CONDITIONAL | 2023-09-09 | Only applicable when a response in this cycle has been received and further actions have been taken on behalf of the issuer. | |
Recovery Details | Cycle1ResponseAction | Action taken in QFD in response to the result of a recovery attempt for the specified recovery cycle. | CONDITIONAL | Write Off, Deny, Inbound Pre-Arbitration Declined, Timeframe Expired, Dispute Response Accepted - Partial, | Only applicable when a response in this cycle has been received and further actions have been taken on behalf of the issuer. | |
Recovery Details | Cycle2ActionDate | Date a recovery attempt for the specified recovery cycle was executed. | CONDITIONAL | 2023-09-09 | Only applicable when recovery is pursued beyond cycle 1. | |
Recovery Details | Cycle2Action | Type of recovery attempt made for the specified recovery cycle. | CONDITIONAL | Pre-Arbitration Submitted, Inbound Pre-Arbitration Declined, Arbitration Chargeback Submitted | Only applicable when recovery is pursued beyond cycle 1. | |
Recovery Details | Cycle2ResponseDate | Date a response to the recovery attempt was received for the specified recovery cycle. | CONDITIONAL | 2023-09-09 | Only applicable when a response in this cycle has been received. | |
Recovery Details | Cycle2Response | Response to the recovery attempt for the specified recovery cycle. | CONDITIONAL | Acquirer Declined, Acquirer Accepted Full, Acquirer Accepted Partial, Acquirer Accepted Full (RDR), Inbound Pre-Arbitration, Inbound Pre-Arbitration (Merchant Credit), Acquirer Declined (Merchant Credit) | Only applicable when a response in this cycle has been received. | |
Recovery Details | Cycle2Outcome | Result of the recovery attempt, based on the response received for the specified recovery cycle. | CONDITIONAL | Won, Lost | Only applicable when a response in this cycle has been received. | |
Recovery Details | Cycle2Status | Status of recovery attempt and response for the specified cycle ("Not Attempted", "Pending", "Completed"). | ALWAYS | Completed, Pending Response, Not Attempted | ||
Recovery Details | Cycle2ResponseActionDate | Date that an action was taken in QFD in response to the result of a recovery attempt for the specified recovery cycle. | CONDITIONAL | 2023-09-09 | Only applicable when a response in this cycle has been received and further actions have been taken on behalf of the issuer. | |
Recovery Details | Cycle2ResponseAction | Action taken in QFD in response to the result of a recovery attempt for the specified recovery cycle. | CONDITIONAL | Write Off, Deny, Inbound Pre-Arbitration Declined, Timeframe Expired, Dispute Response Accepted - Partial, | Only applicable when a response in this cycle has been received and further actions have been taken on behalf of the issuer. | |
Recovery Details | Cycle3ActionDate | Date a recovery attempt for the specified recovery cycle was executed. | CONDITIONAL | 2023-09-09 | Only applicable when recovery is pursued beyond cycle 2. | |
Recovery Details | Cycle3Action | Type of recovery attempt made for the specified recovery cycle. | CONDITIONAL | Arbitration Submitted, Pre-Arbitration Escalated | Only applicable when recovery is pursued beyond cycle 2. | |
Recovery Details | Cycle3ResponseDate | Date a response to the recovery attempt was received for the specified recovery cycle. | CONDITIONAL | 2023-09-09 | Only applicable when a response in this cycle has been received. | |
Recovery Details | Cycle3Response | Response to the recovery attempt for the specified recovery cycle. | CONDITIONAL | Acquirer Declined, Acquirer Accepted Full, Acquirer Accepted Partial, Acquirer Accepted Full (RDR), Inbound Pre-Arbitration, Inbound Pre-Arbitration (Merchant Credit), Acquirer Declined (Merchant Credit) | Only applicable when a response in this cycle has been received. | |
Recovery Details | Cycle3Outcome | Result of the recovery attempt, based on the response received for the specified recovery cycle. | CONDITIONAL | Won, Lost | Only applicable when a response in this cycle has been received. | |
Recovery Details | Cycle3Status | Status of recovery attempt and response for the specified cycle ("Not Attempted", "Pending", "Completed"). | ALWAYS | Completed, Pending Response, Not Attempted | ||
Recovery Details | Cycle3ResponseActionDate | Date that an action was taken in QFD in response to the result of a recovery attempt for the specified recovery cycle. | CONDITIONAL | 2023-09-09 | Only applicable when a response in this cycle has been received and further actions have been taken on behalf of the issuer. | |
Recovery Details | Cycle3ResponseAction | Action taken in QFD in response to the result of a recovery attempt for the specified recovery cycle. | CONDITIONAL | Write Off, Deny, Inbound Pre-Arbitration Declined, Timeframe Expired, Dispute Response Accepted - Partial, | Only applicable when a response in this cycle has been received and further actions have been taken on behalf of the issuer. |
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