Questionnaires
The questionnaires presented are based on the dispute reason selection and include those shown below.
American Express
ATM
Card Fraud
Card Identity Theft
Mastercard
Visa
Selected Transaction Overview
With the release of version 3.12, the Selected Transaction Overview is available, for reference, from the Gather Details and Gather Documents screens in intake. By default, the list of disputed transactions is collapsed, as shown below.
When expanded, all disputed transactions are displayed, as well as the total dollar amount of all transactions.
