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QFD System Training Agenda
Training Content
| Facilitator Guides | Last Updated |
|---|---|
| Life of a Dispute in QFD | Coming soon! |
| QFD Systems Overview | Coming soon! |
| Enhance Assignments | Coming soon! |
| Analyze Assignments | Coming soon! |
| Execute Assignments | Coming soon! |
| ACH Assignments | Coming soon! |
| ATM Assignments | Coming soon! |
| PPT Modules | Last Updated |
|---|---|
| Life of a Dispute in QFD | 02.15.2023 |
| QFD Systems Overview | 02.20.2023 |
| Enhance Assignments | 02.08.2023 |
| Analyze Assignments | 02.10.2023 |
| Execute Assignments | 02.14.2023 |
| ACH Assignments | Coming soon! |
| ATM Assignments | Coming soon! |
| SCORM Files | Last Updated |
|---|---|
| Intake Training | |
06.26.2023 | |
| 06.27.2023 | |
| ATM Claim Intake | 06.27.2023 |
| 06.28.2023 | |
06.29.2023 | |
| 07.06.2023 | |
| Identity Theft Intake | 07.07.2023 |
| Case Follow-up | 07.05.2023 |
| Balance Transfer Claim Intake | 07.11.2023 |
| 07.12.2023 | |
| 07.18.2023 | |
07.19.2023 | |
| Back-office Training | |
| 07.25.2023 | |
| 1: Getting Started | 07.26.2023 |
| 07.27.2023 | |
| 3: Case Assets | 08.02.2023 |
| 08.07.2023 | |
| 5: Case Roll-up | 08.10.2023 |
| 6: Case Tabs | 08.28.2023 |
| 09.20.2023 | |
| 8: Daily Maintenance Assignments | 10.10.2023 |
| 9: Provisional Credit Review Assignment | 10.18.2023 |
Video Repository
| Video | Published |
|---|---|
| Feb. 2019 | |
| May 2023 | |
| Dec. 2022 | |
| Dec. 2022 | |
| Dec. 2022 | |
| ATM Claim Processing | Jan. 2023 |
| Dec. 2022 | |
Jul. 2023 | |
| Apr. 2023 |