Each Tenant has a large number of configuration options available to them. In addition, QFD is a multi-Client system. This means that a Tenant can have multiple Client configurations for applying different options in a way that best suits their business. Some examples of this are:
- An enterprise bank with multiple brands (such as a consumer prepaid or private wealth offering)
- A card servicer with multiple Clients of their own (such as a fully managed credit card offering to a bank)
- A processor with multiple consumers, each issuing cards, having their own needs for how disputes are managed - but there is still one back office
In addition, there are a multitude of settings available. As much as possible, these are managed at a Client level. It's important to note that a Tenant might just have one Client. This is the most common configuration.
Settings are made available for Tenants to configure in several different ways. The way settings are altered is primarily based upon how risky or difficult to understand the setting is. In some cases, settings may have direct dependencies on the underlying service layer, which will go through a development process to change.
QFD includes a configuration portal, commonly referred to as "Config", which allows clients to customize application behavior and user experience. Configuration settings are typically broken down based on transaction type and/or the system/user process that is impacted. Select one of the topics below to browse the available settings.