Chargeback Reason
Either of the following:
- The Issuer raised a Retrieval Request Notification (1642) message and the Acquirer did not provide Fulfillment Notification within thirty (30) days from the Network Processing Date of the Retrieval Request notification, or
- The Issuer raised a Retrieval Request message and the Acquirer provided Fulfillment Notification indicating not fulfilling.
Description
Issuer may charge back a Transaction using this ISO Code under one (1) of the following circumstances:
- The Acquirer has failed to provide the Issuer with a Fulfillment Notification within required timeframe, or
- The Acquirer notified the Issuer in the Fulfillment Notification that the required Documentation will not be forthcoming.
Conditions
The following conditions exist for Chargebacks processed under this ISO Code:
- Cardmember must dispute the Charge, and
- Issuer must wait the required timeframe for the Fulfillment Notification before filing the Chargeback unless the Acquirer has sent a Fulfillment Notification stating Not Fulfilling in which case the Chargeback may be filed upon receipt of this notification.
Timeframes
- 120 days from the Network Processing Date of the Presentment
Dependencies
- A retrieval request is required to continue with this dispute reason.
Validations
| Validation | Value | Logic | Associated Rule(s) |
|---|---|---|---|
| Within association window for submitting the chargeback | True | 120 days from the Network Processing Date of the Presentment | HasChargebackWindowExpired |
| Transactions where the Retrieval Request was initiated using Reason Code 6016 Cardmember needs for personal records | False | Retrieval Request Reason Code = 6016 | IsCardmemberRR_A |
| A Transactions qualifies under the No Signature/No PIN Program | False | Program Indicator Code = NS or 11 | IsNoSigPin_A |
| A transaction where a Transaction Certificate is provided in the First Presentment | False | Cardmember Authentication Entity Code = 1 And Bit 55 =1 "" | IsChipTransactionCertified_A |
| A Consumer-Presented Quick Response (CPQR) Transactions. | False |
| IsCPQRTransaction_A |
| A Merchant-Presented Quick Response (MPQR) Transactions. | False | Card present = 8 AND Card Capture Capability Code = 7 | IsMPQRTransaction_A |
| A transactions to fund a Stored Value Digital Facility (SVDF). | False | MCC = 6540 | IsSDVFTransaction_A |
| A chargeback where a fulfillment has already been received. | False | Recovery Action History ~ "Fulfillment" | HasFulfilliment_A |
Related Questionnaires
None.