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Pulse Review Pre-Arbitration Response Assignment

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Description

When a response is received in Pulse Pre-Arbitration Response Review and the pre-condition is set to "Review", this assignment is generated to prompt a user to review the response.

Details

This assignment displays the response submitted by the merchant to the initial dispute and prompts the user to select from the following actions.

  • Accept
    • Next Step: Write-Off, Deny
  • Accept Partial
    • What is the amount that is being pursued?
    • Why are you pursuing arbitration?
    • Do you have any additional comments to provide?
      • Yes
        • Please provide additional comments.
      • No
  • Decline
    • What is your reason for not accepting liability?
    • Why are you pursuing arbitration?
    • Do you have any additional comments to provide?
      • Yes
        • Please provide additional comments.
      • No
Work QueuePulsePreArbResponse
Work Group

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