| Description | When a case is created in the Ethoca merchant collaboration network, this assignment is displayed while an outcome is pending. |
| Details |
This assignment requires no user action. Optionally, the user may perform the following actions. Check Ethoca Alert StatusThis primary flow action will initiate an immediate call to the network to check for a status update. Cancel (Recovery)This flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the Disposition step to select a new recovery option. Check for Merchant CreditThis flow action will execute the Check for Merchant Credit flow. Deny DisputeThis flow action will execute the Denied flow. Manually Record Ethoca ResponseIf the system is down, a user can manually record the response retrieve from the Ethoca Portal. The user must provide the outcome and the refund status as shown below.
|
| SLA | Goal: 45 Days Deadline: 45 Days |
| Work Queue | PendingResponse |
| Work Group | System |
Manage space
Manage content
Integrations