Description	Sent when a dispute is partially denied (the dispute amount is adjusted down) and the reason selected is "Merchant Issued Credit", the following letter is generated.  If a provisional credit has been issued, notice of the reversal, and any applicable disclaimer(s), are included.
Applies To	Card
Rule	PartialDenyMerchantIssuedCredit, ResolvedPartialDenyMerchantIssuedCredit
Relates To
Preview

Content

<Manual Header>

<Opening - Resolved><Opening - Unresolved>

<Transaction Grid - Adjustment>

The merchant(s) have issued you the following credit(s):

<CreditGrid>

Based on this new information we have adjusted the dispute amount as shown above.

<Provisional Credit Reversed - Partial><Final Resolution><Continued Investigation>

<Print Footer>

Sample 1

Dispute(s) are resolved and PC was not previously issued.

We have resolved the dispute received from you on 07/03/2024 for the following transaction(s):

The merchant(s) have issued you the following credit(s):

Based on this new information we have adjusted the dispute amount as shown above.

Sample 2

Dispute(s) are resolved and PC was previously issued.

We have resolved the dispute received from you on 07/03/2024 for the following transaction(s):

The merchant(s) have issued you the following credit(s):

Based on this new information we have adjusted the dispute amount as shown above.

The provisional credit that was applied to your account in the amount of $397.00 will be reversed on 07/10/2024.   This notice serves as final resolution of your dispute for the above-referenced transactions. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those.

Sample 3

Dispute(s) are unresolved and PC was previously issued.

We received a dispute from you on 07/03/2024 totaling $397.00, including the following transactions:

The merchant(s) have issued you the following credit(s):

Based on this new information we have adjusted the dispute amount as shown above.

The provisional credit that was applied to your account in the amount of $397.00 will be reversed on 07/10/2024.  We will continue with our investigation and notify you of the outcome. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those as well.

Sample 4

Dispute(s) are unresolved and PC was not previously issued.

We received a dispute from you on 07/03/2024 totaling $397.00, including the following transactions:

The merchant(s) have issued you the following credit(s):

Based on this new information we have adjusted the dispute amount as shown above.

We will continue with our investigation and notify you of the outcome. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those as well.