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As previously mentioned the widget can be used to access the create case and case status QFD widgets. Alkami end users can access our widget via multiple channels desktop, mobile, tablet etc. Our widget can be launched from the navigation menu. Once launched the user will be presented with 2 buttons. One button will launch the new case flow and the other button will launch the case status flow.Here is a walkthrough on how to create claims via the Alkami Widget: https://quavosolutions-my.sharepoint.com/:w:/g/personal/andy_weedman_quavo_com/EShX2ELc3LhHn4Wr5CqcLNAB3ywAWWvVfFf5e46LdBWswg?e=FFMkM0
Alkami/Quavo Transaction Dispute Widget
Desktop
Alkami homepage
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Launch transaction dispute from menu
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Transaction dispute landing page
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Review existing dispute
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Start new dispute – account selection
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Start new dispute – dispute reason
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Start new dispute – transaction selection
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Start new dispute – questionnaire
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Start new dispute – confirmation
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Mobile
Alkami homepage
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Launch transaction dispute from menu
...
Transaction dispute landing page
...
Review existing dispute
...
Start new dispute – account selection
...
Start new dispute – dispute reason
...
Start new dispute – transaction selection
...
Start new dispute – questionnaire
...
Start new dispute – confirmation
...
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