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Overview

blah blah

Confirmation number/claim id

What happens next section

  • Required docs
  • auto pc
  • auto pc
  • interest fee stuff
  • resolution times

Confirmation letter

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The Confirmation Screen is last the page in the claim creation process. This page provides valuable information such as any requested documents, any auto-issued credits to the account holder's account, and the claim resolution timeframe. 


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The transaction grid differs when pending charges are disputed. 

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How-To

Step 1: Provide the confirmation number



Step 2: Discuss the content in the What Happens Next section

The What Happens Next section includes details that make recapping the call easy. The information here clarifies any required documents, content about provisional credit, fees, and interest, and resolution timelines. 

Requested Documents

If there is a document requirement, the What Happens Next section will include a bullet advising to complete and return the form within the next 10 business days. 

Auto Pay 

XYZ

Auto Provisional Credit

XYZ

Interest and Fees

XYZ

Resolution Times

XYZ


Step 3: Advise the account holder of the confirmation letter